My drive is almost empty but the space is full

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EmanueleDB

• September 28, 2023 07:23

Hi, 

I've deleted many files from my box but the storage is still "full". 

Is there a way to have a recount of the space?

Thanks

Emanuele

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  Rona

  • September 28, 2023 18:35

  Hi Emanuele, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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