Failing File Preview

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Nick Kirkpatrick

• October 02, 2023 16:14
• Edited

Document preview is failing for certain file types (currently only tested .png). When downloading the file locally, the contents and preview appear are fine.

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  Nick Kirkpatrick

  • October 02, 2023 16:16

  Uploading Sample of error

  1. Box Preview

  

  2. Downloading (from Box) & Previewing Locally

  

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  Nick Kirkpatrick

  • October 02, 2023 17:11

  Issues have gone beyond just simple preview failures. All alerts monitoring our current integration with Box have fired, including, but not limited to Upload & Download failures.

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  Rona

  • October 02, 2023 19:04

  Hi Nick, 

  Welcome to Box Community and glad to help! 

  We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

  Let us know how it goes! 

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