Welcome to the new Box Support website. Check out all the details here on what’s changed.

Comments

34 comments

  • Thomas Poole

    Having the same issue here

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  • Jason Rankin

    Same

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  • Emily Land

    Same

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  • Mose _Masenda

    having the same issue as well.

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  • Stephanie Kennedy

    Same! I keep getting this error message on all files when I try to open...... "We’re sorry, the preview didn’t load. Please refresh the page."

    It also will not let me download any files. It does nothing when I click the download button.

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  • Scott Harlan

    Same issue here

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  • Nick Wood

    Same Issue, happening to some, but not all users in our system.

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  • Maya Dandashi

    same! none of us can view, upload, or download anything

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  • Nghi Dang

    Having the same issues. 

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  • Christian Ortiz

    My org is experiencing the same issue, when I try and download a file I see on the bottom corner of my screen "Waiting for 2.realtime.services.box.net..." 

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  • Ryan Ballagh

    Same here.  No preview or edit capabilities.

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  • James Chen

    same here, service does not work right now.

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  • Denisse Cousin

    Same!

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  • Ellen Cinque

    same. can't upload, download, preview, open with Microsoft apps, etc. 

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  • Angela Freyman

    Same issue, cannot preview or download files - left completely out in the dark without ability to access my working files. How do we contact support? And @Box what is the ETA to getting this resolved?

     

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  • Joey Newman

    Having the same issues and additionally, I can't get into the Admin Console.

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  • Jose Garcia

    Cannot download assets

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  • Arielle Conversi

    We are also having this issue across our entire organization

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  • Liz Walton

    Same issue. When attempting to open the files in Office Online, an error message citing inability to access the Office Online server appears: 

    Office Online failed to load.
    The Office Online Server is currently not responding.

    When attempting to access through the desktop apps, an error message stating "Unable to Open" appears.  

     

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  • Terene Dickson

    Same issue. Box is also showing an inaccurate number of files in folders.

     

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  • John Carnett

    Same issue here too.

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  • Scott Harlan

    I've opened a ticket with Box Customer Support.  Tech I talked to reached out to Engineering but hadn't gotten back a response.  That said, he did confirm they have a number of other tickets being opened about the same issue, so I suspect they should acknowledge it publicly soon.

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  • Mouhcine Ouaziz

    Same issue here in canada.

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  • Alain Bonati

    Same issue.

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  • Kristen Noble
    Same issues here! 
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  • Dayne Corwin

    We are experiencing issues as well - please provide an update ASAP.

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  • Elizabeth August

    SAME!!!

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  • Katrina Poynter

    We are experiencing issues as well - please provide an update ASAP as we can not work until this is fixed!!

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  • Tom Konings

    We have a deadline in 10 days - Box what on earth are you doing... 

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