Box Status

Server Issues?

Answered
Follow
New post
Grant Willison

Is there a server wide issue happening right now? I'm getting reports from my staff that they are not able to access their box directories on their machines. Also, when attempting to log into the browser version, sometimes the directories are loaded, other times the browser window is blank.

0

Comments

2 comments

Date Votes
  • fanatics acquia

    We are seeing 503 service unavailable on our api integrations. Please advise. 

    0
    Comment actions Permalink
  • Rona
    • Edited

    Hi Grant, 

     

    Welcome to Box Community and glad to help! 

     

    Does your team still experiencing the issue as we speak? If yes, kindly run these steps to fix your Box issue. 

    • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
    • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
    • Verify that you are using one of our recommended operating systems.
    • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.

     

    Hope it works! 

    0
    Comment actions Permalink

Please sign in to leave a comment.