Problem with my 2FA authenticator app

Answered

Follow

New post

Seonju Kim

• October 06, 2023 06:35
• Edited

I have a BOX account with my company email account(MS outlook) for external project. Whenever I login, it asks me to enter 6-digit code from authenticator app. I attempted to put the one-time passcode which displayed on my authenticator app, but it doesn't work. 
Please resolve the issue. It is my 4th ticket that I raised, but no support or reply has been given. please help. Thanks

0

• 

  Rona

  • October 09, 2023 15:37
  • Edited

  Hi Seonju, 

  Welcome to Box Community and I'm here to assist! 

  Did you posted in this forum using your affected Box account? If yes, it appears that your Multi-Factor Authentication isn't enabled. 

  Please log in using your alternate browser and/or  clear your browser's cache and cookies. 

  Hope it works! 

  0

  Comment actions Permalink

Please sign in to leave a comment.