password reset no email coming to login
CompletedI work with Box exclusively with my clients but a client has been locked out of her Box account. She has attempted to reset password and it does not work, meaning nothing from noreply@box.com nor does the email come through Spam or junk. Please email me directly offline so I can troubleshoot the issue formally. I have the client's email and name. She only has one email so starting over is not an option that works. She followed all steps outlined in your knowledge base.
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