Quota problems

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Giovanni Contini

• October 11, 2023 17:10

My account storage quota states that it is full!

But it's not true......I've in use only 6 gb....

 

Can you please fix for me?

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  Rona

  • October 12, 2023 23:07

  Hi Giovanni,  

  Welcome to Box Community and glad to help! 

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

  Should you experience the same issue in the future, please let us know, (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

  Thanks for posting!

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  Hans Rughoonath

  • October 10, 2024 12:05

  Hi,

  I am having issues with my quota. The size of my files is approximately 50GB but my files are not synchronizing with the error quota exceeded. My quota is 100GB. When I check online, size is 107GB. Please help. This is not the first time I am facing this issue.

  Thanks Hans.

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