Search is not returning correct results

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Katrina Poynter

• October 11, 2023 19:15

I tried searching for a file buy it's file name. I know the file is in Box because I can go to it directly but I can not find it when preforming a search. This is a nightmare as we have quite a bit of files that we have to search for everyday & when the search isn't working, there is no way for us to find some of the files. Please fix this ASAP

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  Rona

  • October 13, 2023 21:35

  Hi Katrina, 

  Welcome to Box Community and I'm here to assist! 

  We have created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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