Storage is not correct

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Casey O'Brien

• October 19, 2023 07:26

I have a 100GB plan, and box is showing that I have used 64.8GB, which is not correct. I just went in and deleted almost everything I didn't need right away since it was saying my storage is full, but it only went down to 65 even thought I probably have less than 10GB in there. I emptied the trash as well. There is very little left in my box account.

Is there a way to reset or recount my storage? More than half of my storage is unaccounted for and my account is filling up much faster than it should be.

 

Thanks!

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  Rona

  • October 19, 2023 21:21

  Hi Casey, 

  Welcome to Box Community and glad to help! 

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

  In the future, if you experience storage inaccuracies, please let us know in this forum. 

  Thanks for posting!

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