Incorrect storage utilization reporting
AnsweredApparently, you have a script to "repair" this long standing problem.
Please run your magic script for account "Amanda Jones"
I have experienced this issue for years on "Personal Pro" subscription as well a free accounts. Your "We are working on it" story seems like a fable.
How can Box help?
Box Support is able to run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.
Please note that this script is run manually and as a one time courtesy. Subsequent requests for this script to be run are approved on a case by case basis.
While the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
If you'd like to request this script to be run, please contact Box Support
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Hi Amanda,Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience storage inaccuracies, please let us know in this forum.
Thanks for posting!
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