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TWO errors: 156 items could not be updated AND ALSO Unsuccessful Transfers (1699)

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Frank Cox - BoxCom account
I continue to get error messages syncing my Dell PC with my BOX account: 
156 items could not be updated AND ALSO Unsuccessful Transfers (1699) 
I, of course, follow all prompts repeatedly: 
RETRY ALL 
and it lies and reports the fraudulent message: 
You have no problem items.  
In a minute or less the error message returns
156 items could not be updated
 
I have looked at and tried all BOX.COM postings including the non-advice from 'France' who either asks obvious questions or refers people to other posts that provide no answers.  
 
 
 
 
 
A few weeks ago I inadvertently deleted a directory in my BOX account, and then I re-uploaded it to BOX.  I attempt to use SYNCBACK PRO to update tiny edits I do on my DELL PC to my BOX account, and it alleges it succeeds, but the error messages return always.  
 
If there is an answer, please make it exactly precisely direct, like a cookbook recipe.  Thank you! 

 

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4 comments

Date Votes
  • Rona
    • Edited

    Hi Frank, 

    Welcome to Box Community and glad to assist! 

    As we proceed, can we confirm your current Operating System and your Box version? 

    Also, it would be helpful if you could attach a screenshot of your error. 

    We'd love to further assist! 

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  • Frank Cox - BoxCom account

    Hi Rona

    Thanks for the quick response.  I use Win11 Home current Ver: 10.0.22621 Build 2261 and Box Drive 2.36.107.  Please see the attached JPG showing  both errors in one clip:  Unsuccessful Transfers (1699) 
    and also 
    New Problem Items 156 items could not be updated.  

    As I noted, I of course clicked on RETRY ALL but the zombies keep coming back.  

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  • Frank Cox - BoxCom account

    Well, my WIN11 PC updated itself to current Win11 Version 10.0.22631 Build 22631 aka (version 23H2) and it has NOT fixed the problem.  The Zombie messages "New problem items 156 items could not be updated" keep coming back and back no matter how many times I "Retry All" and get the false message "You have no problem items."  

    Lies!  The Zombie message returns in a matter of seconds.  Recent example attached:  2023 11 06 BoxCom error.jpg.   Any clues?

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  • Frank Cox - BoxCom account

    OK... no one had any ideas, so I  UNINSTALLED Box Drive on my PC even though I was running the current version 2.36.107, then RE-INSTALLED Box Drive on my PC (same version 2.36.107).  Then I ran Syncback Pro to reinstall my desired files onto my C:\users\myname\box subdirectory.  Finally, I checked my ONLINE BOX.COM account to see if my cloud account still had my files available.  I didn't lose any files.  

    That FIXED THE PROBLEM.  I'm not getting the error message "156 items could not be updated".   I haven't gotten any 'unsuccessful transfer' messages.  Happy Day! 

     

     

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