Authenticator App Requirement

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catherine f

• October 26, 2023 13:48

Hello

I have multiple, small storage accounts, the oldest going back to 2012. These are personal storage accounts, not business. I'm unable to log into several of them as I'm presented with the authenticator app password requirement. Is there a way around this so I can access these accounts and get this set up? I don't even know which authenticator app is needed. 

Or have I lost access to these accounts and contents permanently?

Thank you

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• 

  Rona

  • October 26, 2023 20:52
  • Edited

  Hi Catherine, 

  Welcome to Box Community and glad to assist! 

  We highly recommend to use your affected Box account to address your log in issue. If you can't log in using your affected Box account, please use this link and contact our Product Support team. 

  We'd love to hear back from you! 

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