Incorrect used Storage

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Mario Casco

• October 26, 2023 15:39

Box is not permitting to store new files and showing incorrect storage usage. I know my storage usage is far less than the limit; however, according to Box it's full. 

Please help me resolve this issue. Thank you

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  F M

  • October 26, 2023 19:35

  Same problem here. No folder and files are stored at the moment. Also my recycle bin is emtpy. But it displays complete full and I can't upload anything...
  (I also waited some days to give the system some time)

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  Rona

  • October 26, 2023 20:13

  Hi Mario and FM,

   

  Welcome to Box Community and glad to help! 

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. 

  In the future, if you experience storage inaccuracies, please let us know in this forum. 

  Thanks for posting!

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