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Incorrect storage size (used/free) being shown

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Box Administrator TaWalling

Hey Guys,

Small issue with reported used space on box drive. Poor thing has 3 files in it currently topping out at around 180MB but its saying i have 6.5GB used? 

Please could you assist. 

Best Regards

Chad

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4 comments

Date Votes
  • Rona

    Hi Chad, 

    Welcome to Box Community and glad to help! 

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. 

    In the future, if you experience storage inaccuracies, please let us know in this forum. 

    Thanks for posting!

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  • Box Administrator TaWalling

    a little late to respond back sorry Rona. Nope. the box is completely empty, as is trash and its showing 

    Storage Used

    7.7 GB of 10.0 GB <-- 

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  • Box Administrator TaWalling
    • Edited

    Box is now sitting at 8.8GB used when only 120mb has been uploaded. what is going on here?

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  • Box Administrator TaWalling

    given no firm answer (or solution) has been forthcoming, the only seemingly logical solution would be to setup around 50 individual email aliases (and corresponding box accounts) and cycle through them in order to make use of this facility. *sigh*

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