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Andrea Glassman

• October 31, 2023 10:50

Hello, I am unable to access my files and get the following message 'we're sorry the preview didn't load.  This document may be protected.  

I would appreciate some advice on how to rectify this please.

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  Bailey Stevens

  • November 01, 2023 16:35

  i need help to reset my password and when i do it says only an admin can do it.

   

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• 

  Rona

  • November 08, 2023 21:57
  • Edited

  Hi Andrea, 

  Welcome to Box Community and glad to help! 

  To help with your content preview, 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge.
  • Use different browsers, network connection or/and machine. 
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Check if you're accessing a watermarked file.

  Hope it helps! 

   

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