Storage full, but it isn't

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Box User

• November 01, 2023 16:33

I've deleted everything in my account, but it still says I've used over 40GB.

Please correct this issue.

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  Rona

  • November 01, 2023 16:58

  Hi there,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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  Vanessa Marcondes de Souza

  • November 01, 2023 23:32

  Hi, I am having the same problem. My account storage was full, but I deleted the biggest past I had and nothing happens. Its says that I still have the same full storage. And there is nothing in the trash past. I don´t know what is happening.

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