Login issues

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Lucinda

• November 02, 2023 22:46
• Edited

Hi,

I have been locked out of my other account and cannot find a way to contact customer support to help me get back in.

I know the password, but it's asking for the authenticator app code which I do not have and do not recall ever setting up.

 

Thanks.

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• 

  Rona

  • November 03, 2023 19:56
  • Edited

  Hi Lucinda, 

  Welcome to Box Community and glad to help! 

  Upon checking Multi-Factor Authentication is not enabled for your Box account.

  At this time, can you try to troubleshoot your log in issue? 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.

  Hope it works! 

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  Jorge Flores

  • November 11, 2024 18:07

  I have a user that is getting the error message below.  Can you please assist?

   

  

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