Files Lost after upgrade

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Manuel Sandhofer

• November 05, 2023 11:19

Hello,

I just upgraded my personal account to business in order to have more storage and all my files are lost. Can you please help me.

Thanks,

Manuel

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  Rona

  • November 13, 2023 22:51

  Hi Manuel, 

  Welcome to Box Community and glad to help!

  Note that during your Box upgrade, your contents will be inaccessible for a short period of time as your account is being transitioned. If it takes longer than 24 hours and you're still unable to access your Box contents, please inform us in this forum.

  Thanks for posting! 

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  Britta Erickson

  • March 06, 2025 21:40

  I just upgraded and lost most of my files, except some that I had deleted. If this is something that regularly happens, shouldn't you warn people ahead of time? It is really awful to find all your files gone. Even though some people say they disappear for a while, this totally doesn't make sense. Why would Box move my files to a new location, when all I have done is purchase more space?

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