Install error

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Paul Holmes

• November 06, 2023 12:49

I get the following error message when i try to install Box onto a new laptop:

 

The installation package could not be opened. Please contact the application vendor to verify that this is a valid Windows Installer Package

Please advise

Paul

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• 

  Paul Holmes

  • November 06, 2023 12:50

  Incidentally, i got the sync/installation from your website here:

   

  https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

   

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  Rona

  • November 07, 2023 21:55

  Hi Paul, 

  Welcome to Box Community and glad to assist! 

  We recommend installing Box Drive instead and please let us know how it goes. 

  Hope it works! 

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