Change account email

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Soichi Sato

• November 21, 2023 09:34

Hello,

 

I need to change primary email address of former employee's account, followed the steps here

https://support.box.com/hc/en-us/articles/360044192633--Error-Trying-to-Add-Email-to-Your-Account-with-Secondary-Email

and I am hit by this error message, with resolution to contact you however it's a forum??

Please contact me asap 

 

Thanks

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• 

  Ann

  • November 21, 2023 21:16

  Hi Soichi, 

  Welcome to Box Community!

  Here are some troubleshooting steps to try:

  1. Make sure that the browser is up to date
  2. Clear the browsing history
  3. Temporary disable plugins/extensions, firewall, and VPN
  Use a different browser
  4. Check if your firewall is configured for Box apps
  5. Try to connect to a different network 
   
  I trust that the above steps will do the trick. Let me know how it goes!

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  Soichi Sato

  • November 22, 2023 00:37

  Thank you for advice me, Ann.

  Here are the results of my checks:

  > 1. Make sure that the browser is up to date

  I am using Google Chrome version 119.0.6045.160, which is the latest version.

  > 2. Clear the browsing history

  I deleted all history, cache, and cookies and tried again, but the same problem occurred.

  > 3. Temporary disable plugins/extensions, firewall, and VPN

  I tried all of these, but the same problem occurred.

  > Use a different browser

  I performed the same operation on my smartphone, but the same problem occurred.

  > 4. Check if your firewall is configured for Box apps

  I am not using Box apps. Everything is done on the web.

  > 5. Try to connect to a different network 

  I switched Wi-Fi networks and tried again, but the same problem occurred.

  
  Could you please create a support ticket, just like the others have done?

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