Box is full (but in fact is empty): please delete everything on my box

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Lukas Daalder

• November 21, 2023 14:41

I cannot add anything anymore in box while my folder is empty and the trash is emptied. Please run the script to reset this!

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  HC

  • November 21, 2023 16:36

  Same problem. Please help with this issue. Thank you.

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  Ann

  • November 21, 2023 21:57

  Hi Lukas,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Thanks for posting!

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