Cannot login after migrated from Box Sync To BoxDrive

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rumah

• November 22, 2023 08:00

Hi Admin, I no longer can access my files in my PC after migrated from Box Sync to Box Drive. It still keeps saying that I'm not connected to internet. My internet connection is up and running. No problem at all.

So I try to login via web but to no avail. It keeps loading for too long until grey page appear (nohing dispalyed)

The only successfull login is thru my web browser in my phone (using 2FA).

Appreciate your help.

Thanks

Rumah

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• 

  Rona

  • November 22, 2023 22:04

  Hi Rumah, 

  Welcome to Box Community and glad to help! 

  You can try to uninstall your Box Drive application and reinstall it. 

  Here's the steps: 

  • Uninstalling Box Drive
  • Installing Box Drive

  Hope it works! 

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  rumah

  • November 23, 2023 01:49

  Hi Rona, thanks for your prompt reply.

  I've followed your advice by Uninstalled the Box Drive (including delete the HKEY in Reg Editor) and reinstalled the Box Drive.

  But the problem is still persist. Here are the screenshot for your reference.

  Thanks in advance for your kind help.

  

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  rumah

  • December 11, 2023 07:53
  • Edited

  Hi Rona, I'm still waiting for your assistance as the problem still persist.

  It directly pop-up with the Error Message screen without the login page

  Hope you can please help me. Thanks

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