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Can't delete a file

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Aisling Sive

I have a file that I need deleted from a folder. This folder is not shared with any other users and the file is not opened on any other computers or mine, but Box will not let me delete it because it is saying that it is being edited with Box Office for Web. 

I have already tried rebooting my computer and closing all windows and apps.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • Matthew Nguyen

    Hi,

    I am new to Box and I am having the exact same issue. I created a word file and it is not shared with anyone. I cannot delete it.

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