Unable to Log In Due to Cancelled Smartphone Plan After Setting Up SMS Authentication

Answered

Follow

New post

増田輝

• November 28, 2023 09:37

I had set up SMS authentication, but I have since cancelled my smartphone plan, which is preventing me from logging in. Additionally, this account was newly created for help purposes and is a separate personal account from the one I am unable to access.

0

• 

  Rona

  • November 28, 2023 17:32
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help!

  It would be much helpful if you could create a new case using the affected email address. Please submit a ticket here. 

  A member of Product Support team will get in touch and please keep an eye out. 

  Thanks for posting!

  0

  Comment actions Permalink
• 

  増田輝

  • November 29, 2023 10:09

  I have issued a ticket. Since this is used for work purposes, I request an urgent response.

  #2990453

  0

  Comment actions Permalink

Please sign in to leave a comment.