Don’t have access to 2FA Authenticator app and cannot login

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Michael Bowlus

• November 28, 2023 19:23

I lost access to my 2FA Authenticator app and am now locked out of my account. Please let me know how I can resolve this. I am using a separate account to post this message because I am locked out of the account I primarily use. Thanks.

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  Rona

  • December 01, 2023 00:27

  Hi Michael, 

  Welcome to Box Community and glad to help! 

  Can you submit a ticket for the affected account? Here's the link. 

  We'd love to further assist!

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