Email already used in a Box account but not associated with an enterprise

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Patrick Craven

• December 01, 2023 15:43

I am trying to setup a user within our company. I am getting the error “ Email already used in a Box account but not associated with an enterprise”. I cannot find a solution to this problem.

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  Rona

  • December 04, 2023 21:22

  Hi Patrick, 

  Welcome to Box Community and glad to help!

  This prompt means the user you're adding an existing Box user. You can follow these steps and let us know in this forum how it goes. 

  Hope it works!

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