I have editor status and cannot download files

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Stewart Wright

• December 03, 2023 15:43

Tested all other folders and can see the number of files in each folder.  When I select the folder, I can Upload a new file but no other options.  I have tested and can upload a file and see the file in the folder. However, none of the other files are visible.  

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  Mpho Moorosi

  • December 04, 2023 09:34

  Hi there. 

   

  I am experiencing the same issue, where the files shared to my group does not allow me to download. My status in this group is "Previewer Uploader" if that helps. 

   

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  Rona

  • December 07, 2023 20:17
  • Edited

  Hi Stewart, 

  Welcome to Box Community and glad to help!

  You can run these troubleshooting steps  regarding your download issue. 

  Let us know how it goes. 

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