Cannot create password

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David Hargett

• December 06, 2023 18:05

Every time I go to create a password, I get the message, "There was a problem changing your password." I even upgraded my account hoping that I could create a password. Please help.

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• 

  Rona

  • December 06, 2023 21:24

  Hi David, 

  Welcome to Box Community and glad to help!

  Kindly run these troubleshooting steps before creating your password. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Try different browser, network connection or machine. 
  • Verify that you are using one of our recommended operating systems.
  • Lastly, please setup a new password using this link. 

  Hope it helps! 

   

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