Unable to login and view files

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Robert Wood

• December 20, 2023 17:52

I was sent a folder for work, using USAfx and I am unable to login when using the link provided. When I try to open the folder while already logged in it says it can't find the file that I'm looking for. Please advise.

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  Rona

  • December 26, 2023 20:16
  • Edited

  Hi Robert, 

  Welcome to Box Community and glad to help! 

  Can we get a confirmation if you received this as a shared link or an  invitation to collaborate? 

  Also, it would be helpful if you could share a screenshot of your error while accessing the link. 

  We'd love to further assist!

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