An unexpected error has occured
AnsweredHello, i canot use Box sync anymore. I have this message :
An Unexpected error has occured
Would you like to send lorgs to Box ?
No / Yes
I have ma de yes an no but nothing... Impossible to sync my BOX.
Apple OS 12.7.1 - Box.app 2.37.142
Thanx to help !
Andreas
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Hi Andreas,
Welcome to Box Community and glad to help!
We recommend to manually reset your Box Drive:
- Quit Box Drive if it is running.
- Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
macOS 11.x and macOS 14.x with any version of Box Drive
fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
This command will:
- Archive all files that are not synced (not uploaded to Box) from
~/Library/CloudStorage/Box-Box
and move it to a new folder at:-
~/Box-Box (Archive)
(macOS 11.x)Note
If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.
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~/Library/CloudStorage/Box-Box (<current day and time>)
(macOS 12.x and newer)
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- Exclude from the above archive files that are “up-to-date” or synced on Box
- Re-create the parent hierarchy of the archived files
- Archive all files that are not synced (not uploaded to Box) from
- Restart Box Drive and follow the prompt to log back in.
Hope it works!
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Hello everyone, Greetings! I have the same problem, I can't access Box. My computer is MacBook Pro, macOS Catalina 10.15.7 When I try to use Box I get this message: An unexpected error has occurred. I have applied Rona's recommendations, but it doesn't work, please help. THANK YOU SO MUCH
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