storage count is not correct

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Masatsugu UEHARA

• January 15, 2024 05:03

Sorry again!

I deleted my all files and folders and empty trash box, but storage count is 11.3GB. Please correct my storage count. 

Thank you for your help.

Masatsugu UEHARA

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  Ann

  • January 15, 2024 19:42

  Hi Masatsugu UEHARA,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Thank you for posting!

  Best,
  Ann

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