Account Owner

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Benjamin Hastings

• January 16, 2024 15:11
• Edited

Hello, I need to promote a user from editor to owner of an account regarding account ownership - the original owner currently cannot accomplish this task. 

The owner is no longer with the organization the account is associated with and this is referring to folder ownership. 

 

Could we please open a support ticket to discuss this further? 

Before this post is set to "answered", as I have 2 other tickets on the same topics which are unanswered, please create a support ticket for further detailed information. 

 

Ben

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  Benjamin Hastings

  • February 22, 2024 18:11

  Hello - I'm looking for this to be resolved. 

   

  This is the same ask from the following 2 tickets which have not been resolved. The original owner of the account is no longer as the company and we would like the permissions to be transferred to an active employee or a Team Email. Thank you!

   

  https://support.box.com/hc/en-us/community/posts/23587742622227-Promote-Editor-to-Admin

  https://support.box.com/hc/en-us/community/posts/24520723495827-Account-Owner

   

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  Crystal Oyeluyi

  • February 29, 2024 18:56

  Do you have a Box admin? They can change it from admin console 

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  Benjamin Hastings

  • February 29, 2024 19:47

  Hi Crystal - Our Box admin is the individual who left the company. We no longer have admin access. Is it possible to work out the details to resolve in an offline ticket?

   

  Appreciate your help!  

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  Benjamin Hastings

  • March 12, 2024 21:56

  Hi Crystal Oyeluyi - I'd like to check back in to see how we can move this forward. Thank you!

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