2FA working on Android app, however no prompt on Windows

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ted brandt

• January 24, 2024 09:10

My 2FA (using Google Authenticator) is working well on the app on my android phone.  In WIndows I am not prompted for the authenticator code before being able to access files.

 

thanks

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• 

  Rona

  • January 24, 2024 21:23

  Hi Ted, 

  Welcome to Box Community and glad to assist! 

  Can you try the following troubleshooting steps then try again. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.

  Hope it works!

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