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Unable to reset 2-step verification.

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赤井　吉喜

I want to change my 2-step verification to e-mail.
When I tried to change my 2-step verification from SMS to email address, I had to delete my SMS registration first to proceed, so I deleted my SMS registration, but the message "The email address you selected is invalid" was displayed.
When I tried to change my 2-step verification back to SMS, I entered the same phone number as before, but the message "The phone number you entered is invalid.
I do not want to register with the authentication application.
The best I can do is register with my email address, and the next best I can do is to re-register my phone number.

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2 comments

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Box User

    Hi

    I have lost the 2-step verification number and cannot access the files of my group.

    Could you show me the way to renew the 2-step verification number?

    Akiyoshi Suzuki 

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