Authenticator App Set-up

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Noreen DeFrancesco

• February 02, 2024 22:29

I am an external collaborator and I need authenticator app verification to access content. When trying to set up the 2-step verification I enter the authentication code from my authenticator app and I get a message that it's invalid. I don't know how to get around this.

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  Rona

  • February 05, 2024 20:01
  • Edited

  Hi Noreen, 

  Welcome to Box Community and glad to help! 

  Before you set up your Multi-Factor Authentication, please make sure that you've accomplished the following. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • You might was well need to use a different machine, browser and/or network connection. 

  And go ahead and configure your Multi-Factor Authentication by using these steps. 

  Hope it helps! 

   

   

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