I cannot set up 2 factor authentication. The QR code does not load.

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Zach Sieber

• February 06, 2024 16:00

I need to set up 2 factor authentication to use Box on Chrome or Firefox it seems. I cannot login without it taking me to that page. I tried to setup up on edge, where I can log-in, and I get to the point it is generating a QR code for me to scan but none ever appears. Please advise.

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  Zach Sieber

  • February 06, 2024 16:03

  I am not sure why this went away but it did. I was able to scan it now.

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  Zach Sieber

  • February 06, 2024 16:07

  Jumped the gun on this. While I was able to enable 2 factor authentication, it does not work on chrome or firefox. And on edge it never asks for the authentication so I am not sure it works here either.

   

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  Rona

  • February 06, 2024 20:19
  • Edited

  Hi Zach, 

  Welcome to Box Community and glad to assist! 

  You can follow these troubleshooting steps to address your authentication issue. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Lastly, you may try to disable and enable your Multi-Factor Authentication. 

  Hope it works! 

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  Zach Sieber

  • February 07, 2024 16:24

  None of these were successful. I am trying to use Chrome on Windows 11. I now have the latest version. I cleared the cache. I disabled and reenabled a couple times. Please advise.

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  Super User

  • April 26, 2024 15:22

  still broken

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