Password help

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Jessenia Barberena

• February 06, 2024 22:36

I signed up through gmail and am having trouble creating a password needed to access work files. I need to resolve this urgently.

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  Rona

  • February 07, 2024 23:25
  • Edited

  Hi Jessenia, 

  Welcome to Box Community and glad to assist! 

  Could you proceed and reset your password? To do so, please follow the steps below. 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Hope it works! 

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