Deleted files but free space didn't reclaimed
AnsweredI deleted my files but it did not change the amount of free space I have. i searched the community to find user who have same problem. then i found some answers. they said the only way to fix this issue is to submit a ticket to our support team. any ideas?
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
https://community.box.com/t5/Archive-Forum/Deleted-files-but-didn-t-free-space/m-p/25137
https://community.box.com/t5/Account-Features-Forum/Storage-Limits-Are-Wrong/m-p/50832#M95
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Hi Jason,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Hope it works!
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