My account disappeared or maybe was involuntarily Deleted
Answered
I have been unable to login into my account. My email and password were set up via Touch ID, but I also know the email address and password. I've used this account for years. When I use the rest my password I never received the reset password email.
I've been having this issue for a few months now and there are some file I need access to,
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Hi Daniel,
Welcome to Box Community and glad to help!
I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.Hope it helps!
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