I would like to open a support ticket

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Michael W. Irving

• February 26, 2024 22:43

I've upgraded to Enterprise level with six users. Not a huge customer. But I should be able to readily find direct support options other than crowdsourcing.  

How do I open a chat?

How do I submit a written, individual ticket?

Box is generally good, but your "we're too cool to provide direct help to customers" attitude rubs me the wrong way and makes me want to look for alternatives.

 

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• 

  Rona

  • February 27, 2024 20:52
  • Edited

  Hi Michael, 

  Welcome to Box Community and glad to help!

  Sorry for your trouble, note that you and your managed users should be able to open a support ticket.

  At this time, can you confirm if you can access this link and if so, here's the recommended steps to contact Product Support. 

  Please let us know how it goes. 

  Thanks for posting!

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