Can't login in BoxDrive v2.28.165

BoxDrive was automatically updated to v2.38.165. Since then, BoxDrive has gone offline; that did not happen with v2.37.142.
I had no choice but to log out of BoxDrive and try to log in to BoxDrive again, but the following happens and I cannot log in to BoxDrive
1. browser launches and browser sign-in succeeds
2. browser shows that BoxDrive is running.
3. the BoxDrive app displays the login screen again

I think it is a problem with v2.38.165 because if I uninstall v2.38.165 and reinstall v2.37.142, which I had downloaded and saved, I can log in.
But when I sign out of windows and sign back in, BoxDrive is automatically upgraded to v2.38.165 and BoxDrive is offline again, repeatedly.
Before the bug is fixed, I would like to know how to set it not to automatically upgrade to v2.38.165.

Rona

February 28, 2024 20:24

Hi there,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out.

Thanks for posting!

Leonine Studios Administrator

February 29, 2024 14:51

Hello,
we are getting the same error.
For some users, the version is automatically updated to 2.37.142 and BOX Drive works.
In some cases, the automatic update goes to version 2.38.165 and the users are then trapped in a login loop switching back and forth between BOX Drive and web login.
Is there a solution for this?

Regards
Maik Bischoff

Comments