Two Factor Authentication Text Expiring

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Hillary Froehlich

• February 29, 2024 14:38

Hi there! 

I'm running into an ongoing issue with logging into the box.com app from my phone.  My login, password and phone number are correct but when the text is received with the 6-digit code, I immediately put it in and an error comes back and says that it's expired.  After a few tries, the message directs me here for further help. 

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  Rona

  • February 29, 2024 21:42

  Hi Hillary,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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