An external collaborator did not receive a password reset email and was unable to log in.

We are sending and receiving files to and from customers via BOX, but some customers have reported that they are unable to log in to BOX.

We have received reports from some customers that they are unable to log in to the BOX.

If you know how to solve this problem, please let us know.

The following is the sequence of events leading up to the screen. Invitation mail is sent when the customer starts using the BOX→The customer sets up registration information from the URL in the invitation mail→When the customer tries to access the BOX login screen to start using the BOX, the screen shown in the attachment is displayed.

The screen shows "A confirmation email has been sent," but when we checked with the customer, he said he had not received any BOX email other than the first invitation email.

Referenced URL

https://support.box.com/hc/en-us/community/posts/11554242014867-%E7%A2%BA%E8%AA%8D%E3%83%A1%E3%83%BC%E3%83%AB%E3%81%8C%E5%B1%8A%E3%81%8B%E3%81%9A-%E3%83%AD%E3%82%B0%E3%82%A4%E3%83%B3%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84

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