Text messages are not delivered to the mobile phone used for two-factor authentication

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HIKARU NAMIKI

• April 03, 2024 05:44

My customer is not receiving text messages on the mobile phone he uses for two-factor authentication and cannot log in.He can't even ask a question here because He can't log in.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.How can he log in?

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  Ann

  • April 03, 2024 18:51

  Hi Hiraku, 

  Welcome to the Box Community!

  Kindly ask your customer to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us (if they can't login, choose the option "If you are unable to sign in, click here.").

  Thank you for posting!

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