Text messages are not delivered to the mobile phone used for two-factor authentication
Answered
My customer is not receiving text messages on the mobile phone he uses for two-factor authentication and cannot log in.He can't even ask a question here because He can't log in.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.How can he log in?
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Hi Hiraku,
Welcome to the Box Community!
Kindly ask your customer to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us (if they can't login, choose the option "If you are unable to sign in, click here.").
Thank you for posting!
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