Welcome to the new Box Support website. Check out all the details here on what’s changed.

Comments

1 comment

  • Ann

    Hi Durgesh,

    Welcome to the Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps
    5. Try to connect to a different network
    6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
     
    I trust that the above steps will do the trick. Thank you for posting!

      

    0
    Comment actions Permalink

Please sign in to leave a comment.