Welcome to the new Box Support website. Check out all the details here on what’s changed.


1 comment

  • Ann

    Hi Durgesh,

    Welcome to the Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps
    5. Try to connect to a different network
    6. Reach out to the owner of the link and request for a new shared link and make sure the link is set to "people with the link"
    I trust that the above steps will do the trick. Thank you for posting!


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