says storage is full but it is not

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Nic Michaels

• April 05, 2024 17:06

I have one 48.4MB file in my box. That is the only file I have, but it says 9.7GB of 10GB full. There is nothing in my trash can.

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  Rona

  • April 05, 2024 22:05

  Hi Nic,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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