Box Status

Box for Android + Intune

Follow
New post
Brandon Isleib

Today for the first time, whenever I try to load Box for Android (including after a reinstall), I get an error message and it won't let me use the app beyond sign-in with my Box account.  The only part that shows is:

"Your Intune and Box accounts don't match.  Please login with matching acc..."

I'm not familiar with Intune; I never consciously use it for anything.  So for what I assume is a request to login to Intune with the same credentials, I'm not sure A) why that is suddenly necessary and B) where to do that.

My desktop Box works perfectly, FWIW; I uploaded and shared a folder in the last 48 hours.

The phrase in the error message doesn't return any Google search results, so I'm stumped.  Thanks much for any help!

6

Comments

19 comments

Date Votes
  • Box User

    I got this problem too. Waiting Team support please explain how to fix this error .

    0
    Comment actions Permalink
  • Box User

    Same problem. Box for Android is completely unusable.

    0
    Comment actions Permalink
  • Box User

    Same problem... Can't find any resolutions. If I remove InTune it works again. But cannot remove InTune because if I do, I can't use Teams!

    0
    Comment actions Permalink
  • Brandon Isleib

    Oh, if InTune is related to Teams, then this might have something to do with the phasing out of Teams Classic and phasing in of the new Teams.  I had that updated on at least one device this past week, so at least the timing checks out.

    0
    Comment actions Permalink
  • Box User

    Intune is only related to teams if you teams account is secured and provided by your organization. In my case, intune does not control the Box app. It only controls office 365 apps

    0
    Comment actions Permalink
  • Brandon Isleib

    My Teams account is secured and provided by my organization.

    0
    Comment actions Permalink
  • Ankit

    I am also seeing same issue, not sure if support team is looking into this

    0
    Comment actions Permalink
  • Box User

    Same issue since the last few days,
    Pls advise how to resolve it,
    thnx,

    0
    Comment actions Permalink
  • Ivanovitch Marples

    Same issue...come on Box and sort it out, please

    0
    Comment actions Permalink
  • 佐々木 章克

    I have identified similar problems in my organization.
    We have investigated on several terminals and it seems that this event has been occurring since ver. 6.24.6. (In fact, reviews about this issue have been reported in PlayStore since April 1).
    Since we have confirmed that the issue is reproduced after updating to ver. 6.24.6, we believe that it is not a specification change on Intune's side, but a specification change or bug in Box's mobile app.

    3
    Comment actions Permalink
  • Jim Mayo
    • Edited

    I just updated the box app yesterday and now have the same problem!  MOBILE APP IS UNUSABLE.

    Hopefully a solution is forthcoming as I don't see any commentary from Box that this is a known issue and being addressed.

    Clearly looks like Box Support is ignoring the many users reporting this issue.

    1
    Comment actions Permalink
  • Matthew Champion

    Same problem here. My box account is for personal use and has nothing to do with my work organization, so I don't care that my box and intune accounts don't match. Give me a way to separate the credentials.

    1
    Comment actions Permalink
  • Man Chung Ko

    Same problem here. I don't use my box account for work. Frustrating.

    0
    Comment actions Permalink
  • Gary Spencer-Humphrey

    Same problem too.

    0
    Comment actions Permalink
  • Box User

    Hey Box support! Are you ever going to fix this???

    0
    Comment actions Permalink
  • WRJ

    I'm not sure Box Support is reading along in here so I emailed Android-Support@Box.com about this.
    Despite I've so far didn't hear back, I suggest you all to do the same.

    0
    Comment actions Permalink
  • Box User

    With the April 15 update, Android app no longer refuses to open due to the "unmatched Intune profile" error. Thanks, Box devs.

    0
    Comment actions Permalink
  • WRJ

    Yessss! Confirming it's working again. Awesome! Thank you devs indeed!

    0
    Comment actions Permalink
  • Brandon Isleib
    • Edited

    And it's working for me, the original poster of this issue, as well.  (I had to reinstall the app, but then it worked perfectly.)  Big thank you to the devs!  I really like using Box, so I'm very happy I can still use it.

    0
    Comment actions Permalink

Please sign in to leave a comment.