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Storage Usage Incorrect

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Justin Watts

I've seen others have success posting here: can someone in Support run the storage recalculation scripts for my developer account? File reports and account status are saying I'm using anywhere from 6GB to 9.9GB of storage but I only see about 200MB of files in my current folders created my user or my managed users. I can't find any other files that explain this discrepancy. Thanks

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

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  • Rona

    Hi Justin, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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  • Justin Watts

    Thank you, that resolved the issue!

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