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Error Updating Item

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Christina Chan

I've been trying to update an Excel file on Box Drive 2.38 on my Windows desktop but I keep running into an "Error Updating 1 Item." I've attempted to restart Box Drive, restart my computer, and find other solutions online and on these forums, but the error still persists. Can I send logs here to troubleshoot?

 

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  • Rona
    • Edited

    Hi Christina, 

    Welcome to Box Community and glad to assist! 

    Can we begin by confirming your current Box version and Operating System? 

    We'd love to further assist! 

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  • Christina Chan

    Hi Rona,

    I'm using Box Drive Version 2.38.173 on Windows 10 Enterprise.

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  • Rona

    Hi Christina, 

    Good day!

    Please reset your Box Drive manually.

     To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    • Restart the Box Drive and follow the prompt to log back in.

    Hope it works! 

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